Frequently Asked Questions
Q: What are the guidelines for keeping my bin accessible for pickup?
Ensure bins are not blocked by vehicles, snow, or other obstacles and that lids are entirely closed to avoid overages or missed collections.
Q: How do I update my billing or account details?
Contact our customer service team to update payment methods, billing addresses, or service agreements quickly and easily.
Q: Can I get waste guideline posters for our property?
Yes! Please contact your AJM rep, and we will deliver the posters.
Q: Can I change my waste collection service plan as my business grows?
Yes. Contact us if you require additional services; we are happy to help.
Q: Do you collect waste for construction and demolition sites?
We offer roll-off bin rentals for construction and demolition waste removal. Please contact us for a quote.
Q: Do you collect waste for construction and demolition sites?
We offer roll-off bin rentals for construction and demolition waste removal. Please contact us for a quote.
Q: What happens if my pickup day falls on a holiday?
We service every statutory holiday except Christmas Day and New Year’s Day. Please see your calendar here: ajmdisposal.com/calendar
Q: Is there a weight limit for my garbage can?
Yes. Per safety regulations, a container up to 121L cannot exceed 50 lbs.
Q: Is there a size limit for my garbage can?
Yes. The container size limit varies depending on the service contract. Please contact us if you need clarification.
Q: Can I use compostable liners in my organic waste?
Yes! They must be BPI certified. You can purchase them in our online store here: ajmdisposal.com/shop
Q:How do I keep my bins clean?
- Keep the lid closed at all times to reduce smells and deter pests.
- Sprinkle baking soda or use PowAir Spray *link to store item* inside the cart to absorb odours.
- Store your cart in a shaded area to minimize heat exposure.
- Rinse and clean your cart regularly using a mild, non-toxic detergent to keep it fresh.
- Regular maintenance helps ensure a cleaner, more hygienic waste collection experience.
Q: How to avoid wildlife conflict?
- Keep carts in the garage or an area/enclosure inaccessible to wildlife.
- Freeze meat and strong-smelling food scraps, and wait until collection day to put them curbside.
- Keep pet food inside.
- Keep your carts and containers clean.
- Follow curbside collection set-out and removal times.
- Keep BBQ/Grill clean.
Q: How soon can I get a bin delivered?
Depending on availability, we offer quick delivery services, often within the same or next day.
Q: How can I update or cancel my service request?
Contact us directly by phone to make changes to your service booking.
Q: Are weekend deliveries and pickups available?
Weekend services may be available by request. Contact us for scheduling options.
Q: Do I need a permit for a roll-off bin?
Some municipalities require a permit for placing a roll-off bin on the street or public property. Please check with your local authorities or ask us for guidance.
Q:How do I keep my bins clean?
Our roll off rates include up to 7 days for the bin to remain on-site, however if your project requires the bin longer we can extend the duration to meet your needs.
Q: What materials do you accept for disposal?
Please see our list of accepted materials here. *insert link to roll off page *
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When you choose AJM Disposal, you get the care and attention you deserve—something larger companies just can’t match.
